Shipping Policy

Last updated: June 6, 2026

1. Processing Time

Orders are typically processed and shipped within 1–2 business days of being placed. Orders placed on weekends or holidays will begin processing the next business day.

2. Shipping Rates

• Free standard shipping on all orders over $40.
• Orders under $$40shipfor\; a\; flat\; rate\; of\; \$5.$

3. Delivery Times

Once shipped, most domestic orders arrive within 3–7 business days, depending on your location and the shipping method selected at checkout. Delivery estimates are not guaranteed and may be affected by carrier delays outside our control.

4. Order Tracking

You'll receive a tracking number by email as soon as your order ships. You can also check your order status anytime by logging into your account.

5. Shipping Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders delayed, misdelivered, or lost due to an incorrect or incomplete address provided at checkout. If you notice an error shortly after placing your order, contact us immediately at [support email] and we'll do our best to correct it before it ships.

6. Lost or Stolen Packages

If tracking shows your package as delivered but you're unable to locate it, please check with neighbors or your building's front desk and allow up to 48 hours, since carriers occasionally mark packages delivered slightly before arrival. If it still hasn't turned up, contact us at helixsupport@naturehelix.com and we'll work with you to file a claim with the carrier or send a replacement.

7. International Shipping

At this time, we currently ship within the United States only.

8. Returns

For information on returning a product, please see our Return & Refund Policy.

Questions

Reach out to us at helixsupport@naturehelix.com with any shipping questions.